---
search:
  tags:
    - helpdesk
    - GET
seo:
  description: >-
    Retrieves all email accounts in the workspace with their helpdesk enabled…
    Reference for the GET /helpdesk/email-accounts endpoint in the Leadtime
    Public API.
sidebar:
  label: Get email accounts with helpdesk status
  badge: GET
title: Get email accounts with helpdesk status
type: openapi-operation
---
Retrieves all email accounts in the workspace with their helpdesk enabled status and settings.

**What is returned:**
A list of all email accounts configured in the workspace, each containing:
- **Account identification**: ID, email address, and display name
- **Helpdesk status**: Whether helpdesk is enabled for this account
- **Account settings**: If enabled, includes all account-specific helpdesk settings:
  - Task defaults (project, type, status, priority, assignment)
  - Auto-reply configuration
  - Any overrides that differ from workspace defaults

**Use cases:**
- View which email accounts have helpdesk enabled
- Check account-specific settings and overrides
- Identify accounts that are using workspace defaults vs. custom settings

**Note:** This endpoint requires the `WsSettings.manageSettings` permission.

`GET /helpdesk/email-accounts`