--- search: tags: - helpdesk - GET seo: description: >- Retrieves organization-specific helpdesk… Reference for the GET /helpdesk/organizations/{organizationId}/settings endpoint in the Leadtime Public API API. sidebar: badge: GET label: Get organization helpdesk settings title: Get organization helpdesk settings type: openapi-operation --- Retrieves organization-specific helpdesk settings for a given organization. **What is Organization Helpdesk?** Organizations can have their own helpdesk settings that override workspace defaults. This allows different organizations to have different task routing, priorities, and auto-reply configurations when emails are sent to the same helpdesk email account. **Settings priority (highest to lowest):** 1. **Organization settings with mode='all'**: Override everything for all senders 2. **Organization settings for member**: Apply when sender is an organization member (mode='onlyMembers') 3. **Workspace email account settings**: Account-specific overrides at workspace level 4. **Workspace defaults**: Base configuration for all helpdesk operations **What is returned:** - **Organization settings**: Organization-level configuration including: - Organization ID and name - Email account settings with organization-specific overrides - Organization mode (`onlyMembers` or `all`) - Task defaults, auto-reply configuration, and assignment rules - **Email account settings**: List of email accounts with organization-level settings: - Each account shows organization-specific overrides - Includes effective defaults (merged from workspace + organization settings) - Shows which settings override workspace defaults **Organization modes:** - **`onlyMembers`**: Settings apply only when the email sender is a member of this organization - **`all`**: Settings apply to ALL emails sent to the account, regardless of sender **Error handling:** Returns 404 if the organization is not found or doesn't belong to the workspace. **Note:** This endpoint requires the `Organizations.edit` permission.