---
title: "Cancelled"
description: "Shows canceled invoices, creates credit memos and returns service items to invoice verification for re-billing."
---
The **“Cancelled”** tab in the *Billing > Receivables* area shows all invoices that were officially cancelled after being sent. The cancellation is carried out via a credit note and neutralizes the original amount in a commercially correct way. Service items are returned to invoice verification, where they can be corrected and billed again.

![Illustration](/images/help-center/billing/receivables/cancelled-01.png)

## How it works

The tab lists all cancelled invoices in a table with the following details:

- **Project** (associated project)
- **Invoice ID**
- **Type** of invoice (e.g. working hours, mixed)
- **Created on**
- **Cancelled on**
- **Net amount**

The list serves as audit-proof documentation of withdrawn invoices.

## Detail view

![Illustration](/images/help-center/billing/receivables/cancelled-02.png)

Clicking on an invoice opens the detail view on the right with the following information:

- Customer data and contact persons
- original billing period
- Status of the cancellation invoice (e.g. sent)
- Amount overview of the neutralized invoice
- References to related documents

## Text of the cancellation invoice

The text of the cancellation invoice is maintained under:

→ Setting at workspace level: [Billing](/administration/workspace-settings/billing)

→ Setting at organization level: [Organization – Billing Settings](/organizations/organisation-abrechnungseinstellungen)

### Cancellation process

The cancellation is triggered from the relevant invoice:

1. Open the invoice (e.g. in the “New”, “Overdue” or “Paid” tab)
2. Select **Cancel**
3. Confirm

The system then generates:

- a **credit note for 100%** of the gross amount
- the marking of the original invoice as cancelled
- the return of all included items to invoice verification

### Sending the credit note

The cancellation invoice can be:

- sent to the customer by email,
- downloaded and submitted manually, or
- marked internally as sent.

The booking (invoice + credit note) results in a payment amount of **€0**.