---
title: Support replies can be drafted with AI
description: The Leadtime team can create and refine reply drafts while keeping every send action under human control.
type: changelog
date: 2026-07-29
changelog:
  category: Improved
---

The Leadtime team can now use an AI writing assistant while replying to Support
conversations. It can use the conversation and attachment details to create or
improve a draft, and the team member can accept, decline, retry, continue, or
stop the suggestion.

The assistant only writes in the reply editor. It cannot send a message, change
the conversation, or act in your workspace; a Leadtime team member must still
select **Send** explicitly.