---
search:
  tags:
    - helpdesk
    - GET
seo:
  description: >-
    Retrieves helpdesk settings for a specific email… Reference for the GET
    /helpdesk/email-accounts/{accountId}/settings endpoint in the Leadtime
    Public API API.
sidebar:
  badge: GET
  label: Get specific email account helpdesk settings
title: Get specific email account helpdesk settings
type: openapi-operation
---
Retrieves helpdesk settings for a specific email account, including any account-level overrides.

**What is returned:**
- **Account information**: ID, email address, display name
- **Helpdesk status**: Whether helpdesk is enabled for this account
- **Account settings**: If enabled, returns all account-specific settings:
  - Task defaults that override workspace defaults
  - Auto-reply configuration (with 3-state inheritance support)
  - Assignment rules
  - Any other account-level overrides

**Settings inheritance:**
If the account has custom settings:
- Non-null fields override workspace defaults
- Null fields inherit from workspace defaults
- The response shows the effective settings (merged defaults + overrides)

**Error handling:**
Returns 404 if the email account is not found or doesn't belong to the workspace.

**Note:** This endpoint requires the `WsSettings.manageSettings` permission.

<Operation source="api-reference" id="helpdeskcontroller-getemailaccountsettings" />