---
search:
  tags:
    - helpdesk
    - PUT
seo:
  description: >-
    Updates helpdesk settings for a specific email… Reference for the PUT
    /helpdesk/email-accounts/{accountId}/settings endpoint in the Leadtime
    Public API API.
sidebar:
  badge: PUT
  label: Update email account helpdesk settings
title: Update email account helpdesk settings
type: openapi-operation
---
Updates helpdesk settings for a specific email account. These settings override workspace defaults. Omitted fields inherit from workspace defaults.

**What can be configured:**
All fields are optional - only provided fields will override workspace defaults:
- **Task priority**: Override default priority for this account
- **Task type**: Override default task type ID
- **Task status**: Override default task status ID
- **Auto-assign user**: Override default assignment (set to `null` to remove override)
- **Default reply body**: Override auto-reply template (supports variables like `taskNumber`)
- **Send default reply**: 3-state control - `null` (inherit), `true` (enabled), `false` (disabled)

**How inheritance works:**
- Providing a value overrides the workspace default
- Omitting a field (or setting to `null` for some fields) inherits from workspace defaults
- `sendDefaultReply` has special 3-state behavior: `null` = use workspace default, `true`/`false` = override
- Updating settings automatically enables helpdesk for the account (`isEnabled: true`)

**Example scenarios:**
- Set only `defaultTaskPriority: High` → Account uses High priority, all other settings from workspace
- Set `sendDefaultReply: false` → Disables auto-reply for this account only
- Set `sendDefaultReply: null` → Account inherits workspace auto-reply setting

**Error handling:**
Returns 404 if the email account is not found or doesn't belong to the workspace.

**Note:** This endpoint requires the `WsSettings.manageSettings` permission.

<Operation source="api-reference" id="helpdeskcontroller-updateemailaccountsettings" />