--- search: tags: - helpdesk - PUT seo: description: >- Updates workspace-wide default helpdesk settings. These settings apply to… Reference for the PUT /helpdesk/settings endpoint in the Leadtime Public API API. sidebar: badge: PUT label: Update workspace helpdesk settings title: Update workspace helpdesk settings type: openapi-operation --- Updates workspace-wide default helpdesk settings. These settings apply to all email accounts unless overridden at the account level. **What can be configured:** - **Default task priority**: Priority level for all helpdesk tasks (Urgent, High, Normal, Low) - **Default task type**: Task type ID that will be assigned to helpdesk tasks - **Default task status**: Task status ID for newly created helpdesk tasks - **Auto-assign user**: Optional user ID to automatically assign tasks to - **Default reply body**: HTML template for automatic replies (supports variables like `taskNumber`) - **Send default reply**: Whether to automatically send replies to new email senders **How it works:** - These settings become the base configuration for all helpdesk operations - Individual email accounts can override any of these defaults - When an email account has no specific settings, it uses these workspace defaults - The `isHelpdeskEnabled` flag is preserved from current settings (not updated via this endpoint) **Auto-reply system:** When `sendDefaultReply` is enabled, the system automatically sends replies to initial emails from new senders: - Only triggers for first-time senders (not replies to existing conversations) - Uses the `defaultReplyBody` template with variable substitution - Variables like `taskNumber` are replaced with actual values - Replies are sent from the same email account that received the original email **Note:** This endpoint requires the `WsSettings.manageSettings` permission. Changes affect all email accounts that don't have account-specific overrides.