Disable helpdesk for email account

Disables helpdesk functionality for a specific email account. Any account-level override settings are preserved but not applied until re-enabled.

What this does:

• Disables helpdesk processing for the specified email account
• Stops automatic email pulling and task creation for this account
• Preserves all account-specific settings for future re-enabling
• The account settings remain in the database but are not used

How it works:

1. The system verifies the email account exists and belongs to the workspace
2. Sets isEnabled: false for the account’s helpdesk settings
3. All account-level overrides are preserved (task defaults, auto-reply, etc.)
4. The account is removed from automated email pulling cron jobs

After disabling:

• No new emails will be pulled from this account
• No tasks will be created from emails sent to this account
• Existing tasks and email history remain unchanged
• Settings can be restored by re-enabling the account

Use cases:

• Temporarily disable helpdesk for an account (e.g., during maintenance)
• Stop processing emails for a specific account without losing configuration
• Test different configurations by disabling/enabling accounts

Error handling: Returns 404 if the email account is not found or doesn’t belong to the workspace.

Note: This endpoint requires the WsSettings.manageSettings permission.

curl -X DELETE "https://leadtime.app/api/public/helpdesk/email-accounts/account-uuid-123/disable" \
  -H "Authorization: Bearer YOUR_ACCESS_TOKEN"

const response = await fetch("https://leadtime.app/api/public/helpdesk/email-accounts/account-uuid-123/disable", {
  method: "DELETE",
  headers: {
    "Authorization": "Bearer YOUR_ACCESS_TOKEN"
  }
});

import requests

response = requests.delete(
    "https://leadtime.app/api/public/helpdesk/email-accounts/account-uuid-123/disable",
    headers={
        "Authorization": "Bearer YOUR_ACCESS_TOKEN"
    },
)

{
  "displayName": "Support Team",
  "email": "support@example.com",
  "helpdeskEnabled": true,
  "id": "account-uuid-123",
  "settings": {
    "defaultReplyBody": "<p>Thank you for contacting us.</p>",
    "emailAccountId": "account-uuid-123",
    "emailAddress": "support@example.com",
    "emailDisplayName": "Support Team",
    "isEnabled": true,
    "sendDefaultReply": true,
    "taskAccountableId": null,
    "taskAssignedId": null,
    "taskPriority": "Normal",
    "taskProjectId": null,
    "taskStatusId": null,
    "taskTagsIds": null,
    "taskTypeId": "type-uuid-456"
  }
}