Support replies can be drafted with AI

The Leadtime team can create and refine reply drafts while keeping every send action under human control.

The Leadtime team can now use an AI writing assistant while replying to Support conversations. It can use the conversation and attachment details to create or improve a draft, and the team member can accept, decline, retry, continue, or stop the suggestion.

The assistant only writes in the reply editor. It cannot send a message, change the conversation, or act in your workspace; a Leadtime team member must still select Send explicitly.