Update workspace helpdesk settings

Optional user ID to automatically assign all helpdesk tasks to. If provided, all tasks created from emails will be assigned to this user. If omitted or null, tasks will be created without automatic assignment. Must be a valid user ID from your workspace.

HTML template for automatic replies sent to new email senders. This template is used when `sendDefaultReply` is enabled. Accepts Markdown or HTML for complex formatting. This content is rendered by the Leadtime rich editor, not by a plain Markdown viewer. For quick/simple text, Markdown is acceptable. For polished user-facing content from an agent or integration, prefer structured HTML because it preserves editor blocks, links, and layout more predictably. Use only the nodes and marks documented below for this field. Supported editor features differ by endpoint and field. Choose formatting for readability, not decoration: use headings for real sections, paragraphs for narrative text, lists or tables for structured facts, blockquotes for quoted context, callouts for important outcomes/risks/notes when supported, and explicit anchors for links. Do not rely on bare URLs or Markdown links when the link must be clickable; use explicit anchors such as <a href="https://example.com" target="_blank" rel="noopener noreferrer nofollow">link text</a>. In HTML you can use: ## Node Types and Marks ### Nodes **paragraph** Type: block Content: inline* (inline only — do not use block tags such as <p> inside; use e.g. <br>, <strong>, <em>, <span>…) Default paragraph. extraPlaceholder is an internal structure for the editor to show a ghost placeholder in empty “template” lines (ProseMirror JSON fragment or null). For normal agent output leave extraPlaceholder as null. Only set it if you are intentionally mirroring a field placeholder the user already has in the open editor; do not set random placeholder data for free-form answers. Atts: - extraPlaceholder: null ```html <p class="paragraph-base" extraplaceholder="null/some-value"></p> ``` **heading** Type: block Content: inline* (inline only — do not use block tags such as <p> inside; use e.g. <br>, <strong>, <em>, <span>…) Atts: - level: 1 ```html <h1 class="heading-base"></h1> ``` **bulletList** Type: block list Content: listItem+ Atts: none ```html <ul class="list-base"><li></li></ul> ``` **hardBreak** Type: inline Atts: none ```html <br> ``` **horizontalRule** Type: block Atts: none ```html <hr class="hr-base"> ``` **orderedList** Type: block list Content: listItem+ Atts: - start: 1 - type: null ```html <ol class="order-list-base" type="null/some-value"><li></li></ol> ``` **listItem** Content: (paragraph|list)* (paragraphs and/or lists, in any order) Atts: none ```html <li></li> ``` **blockquote** Type: block Content: block+ (one or more block child nodes (e.g. paragraph, list, …)) Atts: none ```html <blockquote class="blockquote-base"><p class="paragraph-base"></p></blockquote> ``` ### Marks **link** Atts: - href: null - target: _blank - rel: noopener noreferrer nofollow - class: null - title: null ```html <a target="_blank" rel="noopener noreferrer nofollow" href="">link text example</a> ``` **bold** Atts: none ```html <strong>bold text example</strong> ``` **code** Atts: none ```html <code>code text example</code> ``` **italic** Atts: none ```html <em>italic text example</em> ``` **strike** Atts: none ```html <s>strike text example</s> ``` **underline** Atts: none ```html <u>underline text example</u> ``` ## Available Helpdesk Variables You can use the following variables in your helpdesk templates. Variables are represented as HTML spans: **taskNumber**: The generated task number for the helpdesk ticket **Example HTML**: `<span data-type="variable" data-id="taskNumber">#12345</span>` **Note:** The template supports variables that are automatically replaced with actual values (e.g., `taskNumber` becomes the actual task number).

Default task priority for all helpdesk tasks. This priority will be assigned to tasks created from emails unless overridden at the email account or organization level. Valid values: Urgent, High, Normal, Low.

Default task status ID for newly created helpdesk tasks. This determines the initial status of tasks created from emails. Must be a valid task status ID from your workspace.

Default task type ID that will be assigned to all helpdesk tasks. This determines the category/type of tasks created from emails. Must be a valid task type ID from your workspace.

Whether to automatically send replies to new email senders. When enabled, the system will send the `defaultReplyBody` template as a reply to initial emails from senders who haven't contacted helpdesk before. Replies are only sent for first-time senders, not for replies to existing conversations.