Update organization helpdesk settings

Optional user ID to automatically assign helpdesk tasks to when organization settings apply. If provided, tasks created from emails that match this organization's settings will be assigned to this user. If omitted or null, tasks will use workspace default assignment or no assignment. Must be a valid user ID from your workspace.

HTML template for automatic replies sent to email senders when organization settings apply. This overrides workspace defaults when organization settings are used. Accepts Markdown or HTML for complex formatting. This content is rendered by the Leadtime rich editor, not by a plain Markdown viewer. For quick/simple text, Markdown is acceptable. For polished user-facing content from an agent or integration, prefer structured HTML because it preserves editor blocks, links, and layout more predictably. Use only the nodes and marks documented below for this field. Supported editor features differ by endpoint and field. Choose formatting for readability, not decoration: use headings for real sections, paragraphs for narrative text, lists or tables for structured facts, blockquotes for quoted context, callouts for important outcomes/risks/notes when supported, and explicit anchors for links. Do not rely on bare URLs or Markdown links when the link must be clickable; use explicit anchors such as <a href="https://example.com" target="_blank" rel="noopener noreferrer nofollow">link text</a>. In HTML you can use: ## Node Types and Marks ### Nodes **paragraph** Type: block Content: inline* (inline only — do not use block tags such as <p> inside; use e.g. <br>, <strong>, <em>, <span>…) Default paragraph. extraPlaceholder is an internal structure for the editor to show a ghost placeholder in empty “template” lines (ProseMirror JSON fragment or null). For normal agent output leave extraPlaceholder as null. Only set it if you are intentionally mirroring a field placeholder the user already has in the open editor; do not set random placeholder data for free-form answers. Atts: - extraPlaceholder: null ```html <p class="paragraph-base" extraplaceholder="null/some-value"></p> ``` **heading** Type: block Content: inline* (inline only — do not use block tags such as <p> inside; use e.g. <br>, <strong>, <em>, <span>…) Atts: - level: 1 ```html <h1 class="heading-base"></h1> ``` **bulletList** Type: block list Content: listItem+ Atts: none ```html <ul class="list-base"><li></li></ul> ``` **hardBreak** Type: inline Atts: none ```html <br> ``` **horizontalRule** Type: block Atts: none ```html <hr class="hr-base"> ``` **orderedList** Type: block list Content: listItem+ Atts: - start: 1 - type: null ```html <ol class="order-list-base" type="null/some-value"><li></li></ol> ``` **listItem** Content: (paragraph|list)* (paragraphs and/or lists, in any order) Atts: none ```html <li></li> ``` **blockquote** Type: block Content: block+ (one or more block child nodes (e.g. paragraph, list, …)) Atts: none ```html <blockquote class="blockquote-base"><p class="paragraph-base"></p></blockquote> ``` ### Marks **link** Atts: - href: null - target: _blank - rel: noopener noreferrer nofollow - class: null - title: null ```html <a target="_blank" rel="noopener noreferrer nofollow" href="">link text example</a> ``` **bold** Atts: none ```html <strong>bold text example</strong> ``` **code** Atts: none ```html <code>code text example</code> ``` **italic** Atts: none ```html <em>italic text example</em> ``` **strike** Atts: none ```html <s>strike text example</s> ``` **underline** Atts: none ```html <u>underline text example</u> ``` ## Available Helpdesk Variables You can use the following variables in your helpdesk templates. Variables are represented as HTML spans: **taskNumber**: The generated task number for the helpdesk ticket **Example HTML**: `<span data-type="variable" data-id="taskNumber">#12345</span>` **Note:** Supports the same variables as workspace templates (e.g., `taskNumber`).

Default task priority for helpdesk tasks created from emails that match this organization's settings. This overrides workspace defaults when organization settings apply. Valid values: Urgent, High, Normal, Low.

Default task status ID for helpdesk tasks created from emails that match this organization's settings. This overrides workspace defaults when organization settings apply. Must be a valid task status ID from your workspace.

Default task type ID for helpdesk tasks created from emails that match this organization's settings. This overrides workspace defaults when organization settings apply. Must be a valid task type ID from your workspace.

Organization mode determines when these settings apply. `onlyMembers`: Settings apply only when the email sender is a member of this organization. `all`: Settings apply to ALL emails sent to the account, regardless of sender (highest priority). When set to `all`, these settings override everything including workspace defaults and other organization settings.

Whether to automatically send replies to new email senders when organization settings apply. When enabled, the system will send the `defaultReplyBody` template as a reply to initial emails from senders who match this organization's settings.