List my support tickets

Lists only support tickets opened by the acting PAT/OAuth user, ordered by newest message first. Tickets opened by workspace colleagues are never returned.

GET/support/tickets

Authorization

AuthorizationOAuth2 access token · headerrequired

Scopes:api:read

AuthorizationBearer token (JWT) · headerrequired

Responses

200The acting user’s support tickets.

Array of SupportTicketDto

createdAtstring<date-time>required

When the ticket was opened.

idstringrequired

Support ticket UUID.

lastMessageAtstring<date-time>required

When the newest message was created.

lastMessageAuthorSidestringrequired

Which side wrote the newest message.

Allowed:UserAdmin

lastMessageTextBodystringrequired

Plain-text preview of the newest message.

statusstringrequired

Current ticket status.

Allowed:OpenClosed

titlestringrequired

Generated ticket title, or the immediate first-message fallback while generation is running.

titleIsGeneratingbooleanrequired

Whether a generated title is still being prepared.

unreadbooleanrequired

Whether the acting opener has an unread message from the Leadtime team.

401Unauthorized - Invalid or missing authentication token

403Forbidden - Insufficient API scopes or permissions

Request

curl -X GET "https://leadtime.app/api/public/support/tickets" \
  -H "Authorization: Bearer YOUR_ACCESS_TOKEN"

const response = await fetch("https://leadtime.app/api/public/support/tickets", {
  method: "GET",
  headers: {
    "Authorization": "Bearer YOUR_ACCESS_TOKEN"
  }
});

import requests

response = requests.get(
    "https://leadtime.app/api/public/support/tickets",
    headers={
        "Authorization": "Bearer YOUR_ACCESS_TOKEN"
    },
)

Response

[
  {
    "createdAt": "2019-08-24T14:15:22Z",
    "id": "5532b85e-bef7-48c9-9272-9de7c63a1234",
    "lastMessageAt": "2019-08-24T14:15:22Z",
    "lastMessageAuthorSide": "User",
    "lastMessageTextBody": "The project page stays blank after I select it.",
    "status": "Open",
    "title": "Project page stays blank",
    "titleIsGenerating": true,
    "unread": true
  }
]