Post a support message

The next support message as Markdown or HTML. Posting to a closed ticket automatically reopens it. Accepts Markdown or HTML for complex formatting. This content is rendered by the Leadtime rich editor, not by a plain Markdown viewer. For quick/simple text, Markdown is acceptable. For polished user-facing content from an agent or integration, prefer structured HTML because it preserves editor blocks, links, and layout more predictably. Use only the nodes and marks documented below for this field. Supported editor features differ by endpoint and field. Choose formatting for readability, not decoration: use headings for real sections, paragraphs for narrative text, lists or tables for structured facts, blockquotes for quoted context, callouts for important outcomes/risks/notes when supported, and explicit anchors for links. Do not rely on bare URLs or Markdown links when the link must be clickable; use explicit anchors such as <a href="https://example.com" target="_blank" rel="noopener noreferrer nofollow">link text</a>. In HTML you can use: ## Node Types and Marks ### Nodes **paragraph** Type: block Content: inline* (inline only — do not use block tags such as <p> inside; use e.g. <br>, <strong>, <em>, <span>…) Default paragraph. extraPlaceholder is an internal structure for the editor to show a ghost placeholder in empty “template” lines (ProseMirror JSON fragment or null). For normal agent output leave extraPlaceholder as null. Only set it if you are intentionally mirroring a field placeholder the user already has in the open editor; do not set random placeholder data for free-form answers. Atts: - extraPlaceholder: null ```html <p class="paragraph-base" extraplaceholder="null/some-value"></p> ``` **heading** Type: block Content: inline* (inline only — do not use block tags such as <p> inside; use e.g. <br>, <strong>, <em>, <span>…) Atts: - level: 1 ```html <h1 class="heading-base"></h1> ``` **bulletList** Type: block list Content: listItem+ Atts: none ```html <ul class="list-base"><li></li></ul> ``` **hardBreak** Type: inline Atts: none ```html <br> ``` **horizontalRule** Type: block Atts: none ```html <hr class="hr-base"> ``` **orderedList** Type: block list Content: listItem+ Atts: - start: 1 - type: null ```html <ol class="order-list-base" type="null/some-value"><li></li></ol> ``` **listItem** Content: (paragraph|list)* (paragraphs and/or lists, in any order) Atts: none ```html <li></li> ``` **blockquote** Type: block Content: block+ (one or more block child nodes (e.g. paragraph, list, …)) Atts: none ```html <blockquote class="blockquote-base"><p class="paragraph-base"></p></blockquote> ``` ### Marks **link** Atts: - href: null - target: _blank - rel: noopener noreferrer nofollow - class: null - title: null ```html <a target="_blank" rel="noopener noreferrer nofollow" href="">link text example</a> ``` **bold** Atts: none ```html <strong>bold text example</strong> ``` **code** Atts: none ```html <code>code text example</code> ``` **italic** Atts: none ```html <em>italic text example</em> ``` **strike** Atts: none ```html <s>strike text example</s> ``` **underline** Atts: none ```html <u>underline text example</u> ```